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Laundry Payment Systems: Coin-Op vs Cashless

Coin-operated laundry equipment has been the industry standard for decades. It was back in the 1930s when customers started paying hourly to wash their clothing and linens in a coin-operated washing machine. Later on, as the need for more self-service laundries grew, so did the need for better, engineered laundry equipment. With the introduction of new technology and eco-friendly energy-saving features, Laundromats started popping up all over. The vended laundry industry continued to grow and equipment became more sophisticated.

While some Laundromats continue to use coin-operated laundry equipment, there has been a huge surge in the use of digital, cashless laundry payment systems. These cashless laundry payment systems often use cards and apps to provide an efficient way of tracking the daily operations of your Laundromat’s business using smart technology. They also feature loyalty rewards for your customers as well.

Why Should You Go Cashless?

As a commercial laundry distributor with over 53 years of experience in the industry, it is clear to us here at Metropolitan Laundry Machinery Sales, Inc. that Laundromats need to set themselves up for success by incorporating the features and attractions their customers want. Cashless laundry payment systems will help you to attract and retain customers and make it more desirable for them to pay to do their laundry. Let’s walk through what our laundry payment systems could mean for your laundry business.

Cliff Ross, our Vice President of Sales, strongly notes “nothing in my years of experience has matched the impact of card payment systems on the ability of laundry owners to successfully manage their laundromats and to expand and become multi-store owners.”

At Metropolitan Laundry Machinery Sales, Inc. 95% of our vended laundry customers purchase one of our laundry card payment systems with their new order of commercial laundry equipment. With the increased interest in the latest vended laundry technology, we have noticed our existing customers are starting to convert their coin boxes to one of our modern payment systems as well. No one wants to be the only business in town without the latest and greatest options. These laundry payment systems offer plenty of advantages to both the store owner and their customers. First and foremost, Laundromat owners can do away with those heavy bags of coins. No more weighing or counting them, wrapping them, and depositing them at the bank. With the use of a laundry card payment system, you can regulate and manage your business better with any one of our technologically advanced systems. We offer customers the option of a cashless vended laundry equipment payment system, loyalty card laundry equipment, or a hybrid of the two.

Which Cashless Laundry Payment System Is Right For You?

Metropolitan Laundry Machinery Sales, Inc. works with the best-in-class laundry payment system companies to offer the most appropriate solution for your business. We are proud distributors of Card Concepts Inc, Laundroworks, Spyderwash, and Pay Range. Each system works differently and can benefit any vended laundry situation. In addition to Laundromats, card payment systems work efficiently in multi-housing laundry rooms, dormitories, or anywhere vended laundry equipment is called for. Each laundry payment system brand features something unique, however, their main goal is to make your day-to-day laundry operations more efficient and your customers’ experience more rewarding. CCI offers laundry service providers a payment system featuring a coin/card combo payment system, a coinless, loyalty card and mobile payment system, and a coinless, all-in-one payment management system. Laundroworks features a payment and management system with a contactless card for customer use. SypderWash, offers a technologically advanced, all-in-one laundry card system allowing customers to pay for their laundry using credit/debit or loyalty cards. Pay Range is an application-based mobile payment system offering loyalty rewards. There is something for everyone!

A question we get from customers when looking to move away from their coin-operated system is “How do I know which laundry card system will be best for my business?” The dedicated team at Metropolitan will establish what it is you want out of a payment system, and will work hard to resolve and find a system to optimize your business. The benefit to our payment systems are we offer store owners a holistic approach to managing their laundry business. A perfect example of this feature is our customer Sam H, owner of Laundry Zone in New Jersey. Sam states “I view Card Concepts Inc. Laundry Card System as the heart of my store because each and every machine is connected to it and controlled by it which gives me the ability to control the entire store directly from my phone or laptop. The fact that I’m able to do so gives me two things as a store owner, security and freedom which in my opinion are priceless”. Sam continues to choose the CCI product because it works for him and his customers. He feels the “Bonus Points” loyalty program is a feature that sets him apart from the competition and helps him with customer retention.

Laundry Card Payment System Success Stories

Marc R., multi-store owner, and owner of Clean and Green Laundromat in Bronx, NY said he was pleased with the easy transition into his new laundry card payment system. He states “With Laundroworks I can efficiently track, in real-time, reporting on all of my machines, locate exactly which machines are in use by which customers, track each attendant’s card usage, monitor payment collections, and so much more. Ever since we installed this system, I have also seen an increase in our overall store sales. Customers are loving this system. I feel this system has helped me retain my customers and even gain new ones.”

Laundry card payment systems have become an essential part of Laundromats. Another feature to think about when considering a laundry card system is that not all laundry equipment is equipped with technology to track and manage machine usage. Therefore, with the use of a payment system, you can be a part of your store’s activity from just about anywhere.

With change comes an adjustment period. Now is a great opportunity to connect with your customers. Use this time to explain how your system works, show your customers how they can receive rewards and bonuses when doing laundry at your store. Let them know about specific laundry specials you are running, special vend pricing during specific times of the day, and how easy it is to pay for their laundry at the machine. Customers get to experience real-time communication with their laundry. Overall, customers enjoy the experience of paying for their laundry with a swipe or a tap. Another great feature customers find convenient is the way they can pay for or add to their laundry card using cash, all major credit cards, debit cards, Apple Pay, and Android Pay, and in some cases EBT. It is that easy.

Let’s Get Started!

The experts at Metropolitan Laundry Machinery Sales, Inc. would like the opportunity to explore your options for converting your coin-operated Laundromat into an efficient, easy-to-use laundry card store. With options from Card Concepts Inc., Laundroworks, SpyderWash, and Pay Range, our team of vended laundry professionals will confidently help you select a cashless laundry payment system that will take your commercial laundry business to the next level of success.

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