Image of towels on a hotel bed with pillows in the background. Sheets and towels are white.

On-Premise Laundry vs. Outsourcing for Hotels

If you’re torn between the options of setting up an on-premise laundry operation for your hotel or outsourcing laundry services, the Metropolitan Laundry Machinery Sales Inc. team is here to help. 

We’ll guide you through the advantages and disadvantages of each laundry option. With each pro and con, you can make an informed choice that aligns with the needs of your hotel or hospitality business.

Table of Contents

  • On-Premise Hotel Laundry Rooms
    • Pros of Keeping Your Hotel’s Laundry On-Site
      • Control and Flexibility
      • Quality Assurance
      • Cost Savings
    • Cons of Keeping Your Laundry In-House
      • Initial Investment
      • Space and Maintenance
      • Labor and Staffing
  • Outsourcing Hotel Laundry Services
    • Pros of Outsourcing Your Hotel’s Laundry
      • Expertise and Efficiency
      • Space and Resource Efficiency
    • Cons of Outsourcing Your Hotel’s Laundry
      • Less Control
      • Quality Concerns
      • Dependency

On-Premise Hotel Laundry Rooms

On-premise laundry operations, often called in-house or on-site laundry facilities, are an integral part of a hotel’s operations. Keeping your laundry on site offers a range of advantages and challenges for hotel managers to consider.

Pros of Keeping Your Hotel’s Laundry On-Site 

Overall, an in-house laundry room means you’re in total control of your laundry needs, providing flexibility when it comes to budgeting and supporting your hotel guests.

Control and Flexibility

In-house hotel laundry rooms offer a level of control and flexibility that is hard to match when outsourcing. 

Hotel managers have the power to dictate every aspect of their laundry operations, from the choice of detergents to washing and drying schedules. This control allows for a more tailored and responsive approach to guest and hotel needs, ensuring that linens and clothing are ready precisely when required. 

An in-house laundry room means hotel staff can adapt quickly to changing demands, such as accommodating special requests or handling unexpected surges in laundry volume. The ability to maintain control over the laundry process not only

contributes to the efficiency of the operation but also results in a more seamless and satisfying experience for guests.

Quality Assurance

Hotels that manage their laundry on-site can establish rigorous quality control measures, allowing them to maintain consistent standards of cleanliness and freshness. 

The ability to closely monitor each step of the laundry process — from washing and drying to folding and presentation — enables hotels to address issues promptly. This attention to quality not only ensures guest satisfaction but also upholds the hotel’s reputation for impeccable

 service, cleanliness, and presentation.

Choosing the right machines also aids in the overall quality of the wash. Brands such as UniMac, Huebsch, and Speed Queen have been trusted by hotel owners for decades. These machines provide a quality wash that can handle even the most heavily soiled loads without compromising the fabric. 

It’s this commitment to quality assurance that distinguishes in-house laundry operations as the preferred choice for hotels seeking to deliver the highest standards of cleanliness and comfort to their guests.

Cost Savings

In-house hotel laundry rooms are a strategic financial choice for hotel managers looking to achieve long-term cost savings. Even with an initial investment of laundry equipment and facility upgrades, ongoing expenses tend to be lower over time when compared to outsourcing. 

Over time, hotels can reduce operational costs such as transportation fees, third-party service charges, and extended contracts or load minimums. These are all consistent extra costs hotels experience when outsourcing. 

When you manage laundry on-site, your hotel can maximize its equipment’s efficiency and streamline costs where possible, leading to further financial benefits. 

The ability to control and optimize operational expenses makes in-house laundry facilities an economically sound choice that allows hotels to allocate their resources effectively in the competitive hospitality industry.

Cons of Keeping Your Laundry In-House

While we’re big advocates of on-premise laundry operations, the upfront investment and ongoing maintenance tasks are something that hotel owners and operations managers should keep in mind.  

Initial Investment

The decision to establish in-house hotel laundry rooms often comes with an initial investment that hotel managers need to consider. This investment typically includes the purchase of laundry equipment, the renovation or construction of laundry facilities, and the training or hiring of additional laundry staff. 

While this upfront cost can be significant, it’s important to view it as a long-term investment that yields returns in the form of cost savings, control, and enhanced guest satisfaction. 

The initial investment paves the way for a self-sustaining and efficient laundry operation, providing hotels with the flexibility to maintain the highest standards of cleanliness and service quality in the long run.

Space and Maintenance

Managing in-house hotel laundry rooms entails thoughtful planning when it comes to space and maintenance. These facilities require dedicated space within the hotel, which can be a challenge for some hotel properties with limited real estate. 

Space for laundry facilities should be carefully balanced with the needs of other guest amenities and hotel services. For example, would you be giving up necessary storage space or a conference room area to make space for a laundry room? It’s important to balance those necessities. 

Additionally, the maintenance of laundry equipment and facilities is an ongoing responsibility. Regular equipment maintenance and occasional repairs are essential to ensure smooth operations. Hotel management must have a well-defined maintenance plan in place to minimize downtime and unexpected expenses. 

While space and maintenance considerations are crucial, they are manageable with proper planning and can be outweighed by the benefits of control, quality assurance, and cost savings that in-house laundry operations can offer.

Labor and Staffing

Establishing and managing in-house hotel laundry rooms involves the recruitment and management of a dedicated laundry staff. This includes hiring skilled laundry personnel, training them to meet the hotel’s quality and cleanliness standards, and managing schedules and workload. 

While having an in-house team provides control over the laundry process, it also requires oversight and efficient staffing to ensure cost-effectiveness. Hotel management must be prepared to address staffing issues, such as turnover or peak demand periods, which may require temporary hires. 

Despite these challenges, having a skilled and reliable in-house laundry team can contribute to consistent service quality and guest satisfaction, making it a valuable asset for hotels committed to delivering top-notch hospitality.

Outsourcing Hotel Laundry Services

Outsourcing hotel laundry services involves partnering with external providers to handle a hotel’s laundry needs, offering potential cost savings and professional expertise.

Pros of Outsourcing Your Hotel’s Laundry

Outsourcing your laundry services means you have expertise and efficiency in your back pocket and the space for other hotel amenities

Expertise and Efficiency

Laundry service providers have a dedicated staff that specializes in material care and equipment. Unlike your maintenance and housekeeping staff, it’s all they do.

By entrusting laundry to professionals, hotels can ensure that linens, towels, and other textiles are treated with the utmost care and maintained to the highest standards. This expertise and efficiency not only enhance the quality of the laundry but also relieve hotel management, allowing them to focus on other core hotel operations.

Space and Resource Efficiency

Outsourcing your hotel’s laundry means you can free up valuable real estate, as you no longer need to dedicate space to laundry facilities and equipment. This space can be repurposed for revenue-generating amenities or guest accommodations, such as conference rooms and event space or additional guest rooms. 

Additionally, outsourcing laundry reduces the consumption of resources such as water, electricity, and detergents, as professional laundry service providers often employ eco-friendly and high-efficiency systems. 

Cons of Outsourcing Your Hotel’s Laundry

The cons to outsourcing laundry include less control as a whole, particularly when it comes to the quality of each wash and dry, as well as an overall dependency on an outside laundry service. 

Less Control

One of the trade-offs of outsourcing hotel laundry services is the diminished level of control hotels have over their laundry operations. When relying on external providers, hotels relinquish direct oversight of the laundry process. 

This lack of control can result in a reduced ability to customize processes, such as the choice of detergents, wash cycles, or specific quality standards. While outsourcing providers strive for consistency, some hotels may prefer a more hands-on approach to meet unique guest needs or uphold specific brand standards. 

It’s essential for hotels to weigh the benefits of outsourcing against this aspect of reduced control and carefully evaluate whether it aligns with their service and quality goals.

Quality Concerns

When outsourcing hotel laundry services, concerns about maintaining consistent quality levels may arise. Giving your linens, towels, and other textiles to external providers can result in variations in the standard of cleanliness and care that staff and customers expect. 

While reputable laundry service providers uphold quality control measures, some hotels encounter instances where the delivered results do not fully meet their specific expectations or brand standards. 

This is where it becomes crucial for hotels to establish clear communication to define quality benchmarks and regularly monitor the performance of their outsourcing partners to ensure that the expected quality standards are consistently met. 


One of the potential downsides of outsourcing hotel laundry services is the dependency on external service providers. Hotels that choose to outsource must rely on these providers to meet their laundry needs reliably. 

While this can be efficient, it also means the hotel’s laundry operations are closely tied to the performance and availability of the outsourcing partner. Any disruptions, delays, or issues on the provider’s end can directly impact the hotel’s ability to meet guest demands. 

Hotel management should carefully consider the level of dependency they are comfortable with and assess the reputation and reliability of their chosen service provider to mitigate these concerns.

Why Metropolitan Laundry Machinery Sales Inc. Is the Best Choice

At Metropolitan Laundry Machinery Sales Inc., our commitment to being the best choice for hotel laundry needs is highlighted by our top-of-the-line on-premise laundry equipment. We understand the importance of reliable and efficient machinery for hotel operations. 

Our state-of-the-art laundry equipment is designed to handle the rigorous demands of a hotel setting, ensuring that linens, towels, and garments are cleaned, sanitized, and maintained to the highest standards. 

With Metropolitan Laundry’s on-premise equipment, hotels can experience unparalleled durability, efficiency, and control over their laundry processes, making it a strategic choice for those seeking to elevate their laundry operations and deliver the best possible guest experiences.

Our team has over 55 years of experience distributing on-premise laundry equipment to business owners in New York, New Jersey, Connecticut, Philadelphia, Eastern Pennsylvania, and Delaware. We are confident we can help you boost revenue and enhance your customer’s experience. 

Let our team help you make the best choices for your business. Request a quote or call us today at 1 (866) 448-7135 to find the perfect on-premise laundry equipment for your hotel!

Read Next